This Refund and Return Policy outlines the statutory rights, conditions, and administrative procedures governing transaction cancellations, product returns, and monetary reimbursements for purchases made via www.linenairflow.com. These provisions apply to our retail operations across Europe and the United States, managed exclusively by Mister Curtain GmbH.
1. Corporate Identity and Official Communication
All return inquiries, cancellation notices, or quality claims must be formally directed to our central customer operations division for tracking and authorization:
- Corporate Entity: Mister Curtain GmbH
- Registered Office Address: Schönhauser Allee 27 -27a, 10435, Berlin
- Official Corporate Email: linen@linenairflow.com
- Corporate Telephone Number: +4930235903858
2. Standard 14-Day Return Policy & Regional Conditions
To maintain optimal efficiency, all products in our portfolio are offered strictly in standardized dimensions (ready-made selections). We do not accept returns based on custom specifications, as bespoke tailoring is not provided.
Our return processing parameters vary strictly by the consumer’s geographic delivery jurisdiction:
A. European Union Jurisdictions (Statutory Right of Withdrawal)
Pursuant to the European Union Consumer Rights Directive, clients residing within the European Economic Area (EEA) possess a statutory right to withdraw from their purchase agreement without assigning any justification within 14 days from the day they, or a designated third party, acquire physical possession of the items.
- Return Logistics (EU): To execute an authorized return, the product must be unaltered, unused, and maintained in its original packaging. European buyers must dispatch authorized returns to our central facility: Mister Curtain GmbH, Schönhauser Allee 27 -27a, 10435, Berlin, Germany.
- Return Costs: Unless local statutory mandates dictate otherwise, the direct costs of returning these standard items shall be borne by the client.
B. United States Jurisdictions (Standard Retail Returns)
For clients within the United States, we provide a 14-day standard return window commencing from the recorded date of carrier delivery.
- Eligibility Criteria: To qualify for a voluntary return (e.g., color remorse or buyer’s mistake in standard size selection), items must be entirely unused, unwashed, unaltered, and retained securely in their original, unopened product packaging.
- Transatlantic Return Logistics Notice (Critical): Because our corporate fulfillment logistics and quality control gates are managed globally, all authorized returns from the United States must be dispatched back to our central infrastructure in Germany (Schönhauser Allee 27 -27a, 10435, Berlin, Germany).
- Cost Responsibility: The client is solely responsible for arranging and paying all international courier fees, export customs clearance documentation, and associated tariffs required to safely deliver the return parcel back to Germany. Please note that international shipping from the US to Europe can be costly; we strongly advise double-checking your standard window dimensions before finalizing your purchase to prevent international return friction.
Important Notice: Any return shipped without a prior Return Merchandise Authorization (RMA) Reference Number issued by our email support team will be rejected at our facility gates and will not qualify for a reimbursement.
3. Faulty, Damaged, or Defective Items (Global Consumer Guarantee)
We enforce strict multi-stage quality control protocols during our internal packing processes. Should an item arrive with visible structural flaws, weaving defects, or transit damage, consumers in both Europe and the United States are fully protected:
- Reporting Procedure: The client must contact our operations team via email (linen@linenairflow.com) within a reasonable timeframe following delivery, providing clear photographic or video documentation verifying the structural fault or transit damage.
- Resolution Framework: Upon administrative verification of the provided media evidence by our team, Mister Curtain GmbH will immediately arrange for either a complete financial reimbursement of the purchase price or dispatch an identical standard product replacement at zero additional cost.
- Return Exemption: To maintain cross-border operational sustainability and maximize customer convenience, customers are not required to physically mail the structurally damaged or defective items back to Germany, provided sufficient photographic proof has been verified by our team.
4. Logistical Delay Protections
Our international shipping operations are handled via premier carrier networks, specifically DHL Express, FedEx, and UPS, with standard transit timelines spanning 5 to 12 business days.
- Extended Transit Investigation: If a delivery exceeds the standard operational timeframe due to customs clearance hold-ups or carrier anomalies, our team will initiate a formal trace investigation with the courier. Following the courier’s official assessment, if the package is confirmed lost, we will implement prompt remedies, including a full financial refund or immediate product re-dispatch.
5. Monetary Reimbursement Framework
When a refund is approved under the provisions of this policy, the financial transfer will be processed automatically back to the original funding source and account used during the checkout phase.
- Accepted Instruments: Reversals apply strictly to the original card network (Visa, Mastercard, American Express) or mobile digital wallets (Apple Pay, Google Pay) processed by our payment provider, Stripe. We absolutely do not issue refunds via alternative names, secondary cards, cash, or unverified wire transfers.
- Processing Timeline: Financial reversals are initiated within 2-3 business days of administrative approval. Please note that individual banking networks and card issuers may require an additional 5 to 10 working days to reflect the credited funds on your personal financial statements.